This website is maintained and operated by CWC CONSULTORIA VETERINARIA LTDA.

We collect and use some personal data belonging to those who use our site. In doing so, we act as controller of this data and we are subject to the provisions of Federal Law no. 13.709/2018 (General Personal Data Protection Law - LGPD).

We care about the protection of your personal data and have therefore made available this privacy policy, which contains important information about:

• Who should use our website;
• What data we collect and what we do with it;
• Your rights in relation to your personal data; and
• How to contact us.

1. Who should use our website

Our website should only be used by people who are at least 16 (sixteen) years old, and use by people under 18 (eighteen) will only be possible with the consent of at least one of their parents or guardians.

2. Data we collected and reasons for collection

Our website collects and uses some of our users' personal data in accordance with the provisions of this section.

1. Personal data expressly provided by the user

We collect the following personal data that our users expressly provide to us when they access and use one of our company websites:

• Through the Contact Us forms on the pages:
  • Name
  • Last name
  • E-mail
  • Telephone

This data is collected at the following times:

The user will only provide data such as: name, e-mail and telephone number, among others; only when registering and/or using the forms available on our websites and their internal pages.

And even then, once the visitor has provided the data and we have received it in our database for processing, it will be deleted from the system within a specified period for each scenario. This avoids the accumulation of sensitive data.

The data provided by our users is collected for the following purposes:

So that the user can contact our service team.

2. Sensitive data

No sensitive data will be collected from our users, as defined in articles 11 et seq. of the Personal Data Protection Act. Thus, no there will be collection of data on racial or ethnic origin, religious conviction, political opinion, membership of a trade union or religious, philosophical or political organization, data relating to health or sex life, genetic or biometric data, when linked to a natural person.

3. Cookies

Cookies are small text files that are automatically downloaded to your device when you access and browse a website. They basically make it possible to identify users' devices, activities and preferences.

The cookies do not allow any files or information to be extracted from the user's hard disk, and it is not possible to access personal information that does not originate from the user or the way in which they use the site's resources.

a. Website cookies

The cookies from the website are those sent to the user's computer or device and administered exclusively by the website.

The information collected through these cookies are used to improve and personalize the user experience, and some cookies can, for example, be used to remember user preferences and choices, as well as to offer personalized content.

b. Cookie management

The user may object to the use of cookies through the site, all you have to do is deactivate them when you start using the service by following these instructions:

A pop-up will appear with information about the cookie. The user can accept it or not. However, they will be informed that their performance and experience will not be the same if they refuse.

The deactivation of all cookiesHowever, this will not be possible, as some of them are essential for the site to function properly.

In addition, the deactivation of cookies that can be disabled could harm the user experience, since information used to personalize it will no longer be used.

4. Collection of data not expressly provided for

Occasionally, other types of data not expressly provided for in this Privacy Policy may be collected, provided that they are provided with the user's consent, or that the collection is permitted on the basis of another legal basis provided for by law.

In any case, the collection of data and the processing activities resulting from it will be informed to the users of the site.

3. Sharing personal data with third parties

We do not share your personal data with third parties. However, we may do so in order to comply with a legal or regulatory requirement, or to comply with an order issued by a public authority.

4. How long your personal data will be stored

The personal data we collect will be stored and used for the following periods of time:

The data such as name, e-mail and telephone number entered in the Contact Us form will be stored in the system until one of our service team members filters the information sent in the subject line and the person responsible for the department and for returning the contact carries out the contact procedure.

The periods informed are no longer than is strictly necessary, taking into account the purposes and legal justifications for processing the data.

In other words, if there is a legal or regulatory justification, the data may continue to be stored even if the purpose for which it was collected or processed has expired.

Once the processing has been completed, subject to the provisions of this section, the data will be deleted or anonymized.

5. Legal bases for processing personal data

Every personal data processing operation must have a legal basis, which is nothing more than a justification that authorizes it, as provided for in the General Personal Data Protection Law.

All of our personal data processing activities have a legal basis, among those permitted by law. More information on the legal bases we use for specific personal data processing operations can be obtained from our contact channels, which are listed at the end of this Policy.

6. User rights

Website users have the following rights under the Personal Data Protection Act:

• Confirmation of the existence of treatment;
• Access to data;
• Correction of incomplete, inaccurate or outdated data;
• Anonymization, blocking or deletion of data that is unnecessary, excessive or processed in breach of the law;
• Portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
• Deletion of personal data processed with the consent of the data subject, except in cases provided for by law;
• Information on public and private entities with which the controller has shared data;
• Information about the possibility of not giving consent and the consequences of refusing;
• Revocation of consent.

It is important to note that, under the terms of the LGPD, there is no right to delete data processed on legal grounds other than consent, unless the data is unnecessary, excessive or processed in breach of the law.

1. How the owner can exercise their rights

In order to guarantee that the user who wishes to exercise their rights is in fact the owner of the personal data which is the subject of the request, we may ask for documents or other information which may help to correctly identify them, in order to safeguard our rights and the rights of third parties. This will only be done, however, if it is absolutely necessary, and the requester will receive all related information.

7. Security measures in the processing of personal data

We employ technical and organizational measures to protect personal data from unauthorized access, destruction, loss or alteration.

The measures we use take into account the nature of the data, the context and purpose of the processing, the risks that a possible violation would generate for the rights and freedoms of the user, and the standards currently employed in the market by companies similar to ours.

We have adopted the following security measures:

We do not share sensitive data with any other business partner or website/application, although you do everything in your power to prevent security incidents, it is possible that a problem may occur that is caused exclusively by a third party - as in the case of attacks by hackers or crackers or in the event of the sole fault of the user, which occurs, for example, when they themselves transfer their data to a third party. Therefore, although we are generally responsible for the personal data we process, we disclaim liability in the event of exceptional situations such as these, over which we have no control whatsoever.

In any case, should any type of security incident occur that could generate significant risk or damage to any of our users, we will notify those affected and the National Data Protection Authority of the incident, in accordance with the provisions of the General Data Protection Act.

8. Complaint to a control authority

Without prejudice to any other administrative or judicial remedy, personal data subjects who feel in any way wronged may lodge a complaint with the National Data Protection Authority.

9. Changes to this policy

This version of this Privacy Policy was last updated on: 06/06/2024.

We reserve the right to modify these rules at any time, in particular to adapt them to any changes made to our website, either by making new features available or by removing or modifying existing ones.

Whenever there is a change, our users will be notified of the change.

10. How to contact us

If you have any questions about this Privacy Policy or the personal data we process, please contact our Personal Data Protection Officer through one of the channels mentioned below:

E-mail: contato@conservareconsultoria.com.br

Phone: (11) 97144-3985

Postal address: Rua Dos Alcatrazes, 81 - Room 07. Vila da Saúde - São Paulo/SP. CEP: 04.144-110